Products
DMR
PTToC
Analog Two-way Radios
Convergence Communication
Industries
Emergency Response
Public Safety
Oil & Gas
Operator
Commercial
Utilities
Security
Mining
Airport
Logistics
Support
System Design and Delivery Support
Devices Service Policy
FAQ
Download Center
Partner
Become a Kirisun Partner
Partner Portal
Talent Plan
Talent Culture
Online Recruitment
About Kirisun
About Us
Press Center
Contact Us
search
privacy
Language
简体中文 English
Professional Radios
DP980/DP990
DP405/DP515
DP810
V9/DP480/DP610
DP415/V8/DP485R
DR600/DR650
TM840/DM850/DM880/DM588
PoC Radios
T60/T65/T350/T450/GP700
TD80
DM880-GW/DM850-GW
TA50
T330/N100/T3
T650
M80/M50
PoC Platform
Can't find the answer?
Please send your question to us.
Email us
All
Professional Radios
PoC Radios
PoC Platform
Q
After installing SIM card, the boot indicator flashes red and cannot log in normally
A
1. Check whether the SIM card has a locked PIN (can be viewed on the mobile phone)；
2. Check whether it is necessary to set the corresponding APN (the one who sells the card knows the APN)；
3. Check whether the SIM card is a directional traffic card. If it is a directional traffic card, you need to bind the IP of our server-related domain name (contact the manufacturer).
Q
Unable to talk to other members of the group
A
1. If they are on the same server, check whether you are in a WiFi network environment (some managed routes restrict IP for voice communication).
2. If you are on different servers, set the default server to the same server from the network management background.
Q
After the boot is completed, the yellow light is always on
A
1. The terminal is not created on the platform, resulting in the failure to log in. Pressing PTT at this time should prompt that the terminal is not registered;
2. The terminal has expired and is suspended. Pressing PTT at this time should indicate that the terminal has expired
Q
Unable to boot
A
1. Check whether the battery is not correctly installed. Remove the battery and reinstall it.
2. Check whether the battery is exhausted. Charge or replace the battery.
3. Check whether the power switch is faulty. Replace the power switch.
4. Check whether the battery contacts are dirty or damaged, resulting in poor contact. It is recommended to clean the battery for electric shock.
If the problem remains, please contact the manufacturer and distributor.
Q
GPS / BD cannot locate
A
In the room and the place with poor satellite signal, the radio cannot be located. Try it in an open flat place or connecting to WiFi.
Q
The frequency reading/writing is abnormal.
A
1. Check whether the cable connection is ok.
2. USB driver may be not installed. Install it.
3. Check whether the port is in good condition. If damaged, replace it.
Q
GPS can't locate.
A
1. Check whether the antenna is normal. If no, replace the GPS antenna.
2. Check whether the GPS Settings are correct. If no, reset it.
3. The antenna may be in a shielded environment. Bring it to the open space.
567...12
Can't find the answer?
Please send your question to us.
Email us
Describe Your Trouble
We will answer your questions as soon as possible
End User
Dealer
* Provide relevant picture materials to help us solve your question better.
* Provide relevant picture materials to help us solve your question better.
kefu
subscribe
linkein facebook youtube
Register
Sign in
Forgot your password? 
Please click here
Register
I have read and agree to Kirisun service Privary policy and Cookie policy
Forgot your password? 
Please click here
Forget password
Go to  Sign in